Privacy Policy

PRIVACY POLICY – TRUTROLLEY

Last updated: 1st Nov 2025

Introduction
TruTrolley (“we”, “us”, “our”) operates the website www.trutrolley.com (“Site”). This Privacy Policy explains how we collect, use, share and protect your personal information when you visit or make a purchase from the Site. By using the Site, you agree to the practices described here.
Information We Collect
We may collect the following types of information when you use TruTrolley:

Contact details: name, email address, phone number, billing and shipping address.
Order details: products purchased, payment method (masked card details), transaction amount, order history.
Technical data: IP address, device type, browser type, operating system, pages visited, time and date of visit.
Account information: username, encrypted password and preferences if you create an account.
Communication data: messages, reviews, queries or feedback you send to us.

Process and deliver your orders and provide invoices/receipts.
Communicate order updates, shipping status and support responses.
Manage your account, wishlists and order history.
Improve our products, services, user experience and website performance.
Send marketing emails/SMS (only where permitted and with an option to unsubscribe).
Prevent fraud, secure payments and comply with legal obligations.

Remember your preferences and login session.
Analyse website traffic and usage patterns.
Show relevant offers and personalised content.
You can control or disable cookies through your browser settings, but some features of the Site may not work properly if cookies are disabled.

Sharing of Information
We do not sell your personal information. We may share it with:

Service providers such as payment gateways, courier partners, analytics tools and marketing platforms, only for purposes described in this policy.
Government authorities or law enforcement when required by applicable law or to protect our rights, property and safety.
Third parties in case of a business transfer such as merger, acquisition or asset sale, where data is transferred as part of the business.

Data Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is 100% secure, so absolute security cannot be guaranteed.
Data Retention
We keep your information for as long as necessary to fulfil the purposes described in this policy, to comply with legal, accounting or reporting requirements, or to resolve disputes. When information is no longer needed, it is deleted or anonymised.
Your Rights and Choices
Depending on your local law, you may have rights to:

Access, update or correct your personal information.
Request deletion or restriction of certain data, subject to legal and business requirements.
Opt out of marketing communications at any time by using the “unsubscribe” link or contacting us.
To exercise these rights, contact us at [support@trutrolley.com].

Children’s Privacy
TruTrolley is not intended for children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Third‑Party Links
The Site may contain links to third‑party websites or services that are not controlled by TruTrolley. This Privacy Policy does not apply to those sites, and we are not responsible for their content or practices. Review their policies before providing any information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Site after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Email: [support@trutrolley.com]
Address: Maharashtra