Shipping Policy – TruTrolley

1. General

• This Shipping Policy applies to all orders placed on www.trutrolley.com.

• By placing an order, you agree to the terms below.

2. Order Processing Time

• All orders are processed within 1–2 business days (excluding Sundays and public holidays).

• Orders received after [5:00 PM] will be processed on the next business day.

• During sale or high‑volume periods, processing time may be slightly longer; any major delays will be communicated by email/SMS.

3. Shipping Zones

• TruTrolley currently ships to all major pin codes within India.

• If your location is not serviceable by our delivery partners, we will inform you and cancel the order with a full refund.

4. Shipping Methods & Charges

You can customise this as per your pricing:

• Standard Shipping (Electronics & Jewellery)

  • Delivery time: 3–7 business days after dispatch.

  • Charges: Calculated at checkout based on weight/pincode.

• Express Shipping (Selected pin codes only)

  • Delivery time: 1–3 business days after dispatch.

  • Charges: Visible at checkout.

• Free Shipping

  • Visible at checkout.

5. Cash on Delivery (COD)

• COD is available on eligible products and pin codes.

• A small COD handling fee may apply and will be shown at checkout.

• Repeated COD order refusals may lead to restriction of COD facility for that customer.

6. Order Tracking

• Once your order is dispatched, you will receive an email/SMS with the courier name and tracking number.

• You can track your shipment using the link provided or via the “My Orders” section on www.trutrolley.com.

7. Delivery Attempts

• Our courier partners will make 1–3 delivery attempts at the shipping address provided.

• If the package is not accepted or cannot be delivered, it may be returned to TruTrolley and the order may be cancelled.

• In such cases, original shipping and COD charges (if any) may be deducted from the refund.

8. Incorrect Address / Contact Details

• Customers are responsible for providing a complete and correct shipping address and reachable phone number.

• TruTrolley is not liable for delays or non‑delivery due to incorrect/incomplete details.

• If a reshipment is requested after a return due to wrong address, additional shipping charges will apply.

9. Packaging & Insurance

• All electronics and jewellery products are packed securely in tamper‑evident packaging.

• High‑value shipments may be insured at our discretion; any visible tampering should be reported immediately to the delivery person and to our support team.

10. Delays & Force Majeure

• Delivery timelines are estimates and may be affected by factors beyond our control such as courier delays, weather, strikes, festivals, or local restrictions.

• TruTrolley is not liable for such delays but will support you in tracking and resolving issues with the courier.

11. Damaged, Missing or Open Package

• If the outer package looks open, damaged or tampered, please:

  • Refuse to accept the delivery, and

  • Inform us within 24 hours at [support@trutrolley.com] with order ID and photos.

• For items received in damaged condition or with missing products, notify us within 24–48 hours of delivery with unboxing photos/videos so we can investigate with the courier.

• Resolution may include replacement, refund, or store credit as per our Return & Refund Policy.

12. International Shipping

• At present, TruTrolley does not offer international shipping.

13. Contact Us

For any questions related to shipping and delivery, please contact:

• Email: [support@trutrolley.com]

• Phone/WhatsApp: XXXXXXXXXX

• Working Hours:  Mon–Sat, 10:00 AM – 7:00 PM